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Posted Guest on 13 May 2012 - 06:51 AM
Posted benchmarkandy on 10 January 2014 - 07:44 PM
Posted Igor on 29 October 2013 - 08:41 PM
Here is my question. How come the "Report Abuse" link is NOT compulsory in the campaigns of all other Email Marketing companies, for whom showing the "Unsubscribe" button in the emails is more than sufficient?
Having this "Report Abuse" link in Benchmark is SO inconvenient, as there will always be one out of 2000 recipients who would hit the "Report Abuse" link, for whatever reason. This affects the good standing of ALL the 'good' and non-spamy senders, and eventually ALL their recipients! I do hope, that Benchmark will take this under consideration immediately, before it starts loosing all its clients one-by-one. It makes so much more sense to just have the "Unsubscribe" option!
Posted Igor on 29 October 2013 - 03:41 PM
Posted benchmarkandy on 27 September 2013 - 03:57 PM
Soft bounces usually refer to some temporary issue on the recipients end, such as:
• Full inbox
• Email address temporarily disabled
• Service to busy to accept emails
After a quick check with our Deliverability Manager, he suggested saving the list of bounced AOL contacts and resending the email to that list. If the issue is a temporary one, such as mentioned above, the emails should be delivered.
Otherwise, if you would like to get a more detailed review of the bounces, please contact our support department and provide them with your account username and the name of the campaign that is problematic. They can take a deeper look into the issue and provide you with a more concrete explanation and solution.
I hope this helps!
Posted CableOrg on 12 March 2013 - 03:06 PM
Posted userdk on 21 February 2013 - 04:52 PM
Posted benchmarkandy on 13 February 2013 - 04:04 PM
Thanks for the heads up. I will alert our programmers to the bug and have it fixed as soon as possible. Sorry for the inconvenience.
UPDATE: The bug has been reported. There is a fix that you could utilize immediately, if you'd like. If you're familiar with any of the many great free iframe apps, you can install one on your page and use the code from any signup form you create within your Benchmark account. It does allow for some more flexibility with appearance and will guarantee that it works the way you want it to.
Posted benchmarkandy on 07 December 2012 - 06:02 PM
UPDATE: Support will look into it further, and will be contacting you to gather some more info. We'll get this straightened out!
Posted Bonnie on 28 November 2012 - 08:40 PM
Then I realized that instead of telling me that I hadn't specified a list to send to in Step 2, Benchmark just chose a list at random and used it...and the list it chose was a list I had DELETED several weeks ago! I absolutely did not want to send to that list, but it was too late, the damage was done.
I'm pretty unhappy about this. I know the initial mistake was mine, but I would never have expected that your system would use a list that had been deleted! Especially since my account only lets me have 1000 names at a time, I am constantly deleting lists and uploading new ones that are tailored to my mailing.
I don't even want to think about how much money my non-profit lost out on because of this error. Very unhappy.
Posted CableOrg on 19 September 2012 - 05:21 PM
Thanks for the reply. For some reason I did not realize you had replied to this until I manually checked this thread. I just sent support an email regarding the issue as I get it in both Chrome and Firefox.
Posted benchmarkandy on 12 September 2012 - 12:30 PM
New Benchmark Email Design & Event Feature Coming Soon!
Posted benchmarkandy on 27 August 2012 - 07:42 PM
When you are logged into your Benchmark Email account, go to the Emails tab. Select the magnifying glass icon next to the name of the email you would like to print, to view that email campaign. Then, right click on the campaign and print the page.
If the email is already in your inbox, you can open it in it's own window and File > Print.
Hope this helps!
Posted benchmarkandy on 09 May 2012 - 09:53 PM
Find out more about our Free Email Marketing app for the iPhone.
Posted Julia on 16 May 2012 - 02:05 PM
Posted Guest on 13 May 2012 - 06:54 AM
Benchmark Email offers the ability to access templates that have been created and sent by you. What this means is, so long as you have sent out the template you created to at least one email contact, you can access that template as many times as needed for future mailings.
Here are the steps you'll want to follow:
1. You will need to send out the base template you created to at least one contact. This can be achieved by creating a contact list with just yourself on the list and scheduling the email to be delivered to that list.
2. Once completed, click on "Create New Email" from the My Home tab or click on "Create Email" from the Emails Dashboard.
3. Fill out the information for each step until you get to Step 3.
4. In step 3, you will see a link on the top left of your screen that states "My Email Layouts" (example below):
Click to open the available layouts.
5. Select the desired template and click "Save and Next".
6. Now you are in Step 4 and the template content can be edited and scheduled for delivery.
Hope this helps! Should you have any further questions or require specific help with your account, feel free to contact us by phone, email, or via live chat.