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#95 Autopost email campaigns to social networks

Posted Guest on 13 May 2012 - 06:51 AM

Any idea when we’ll be able to share emails through Linkedin like is done for Twitter, FB?

http://www.benchmark...om/Emails/Share


#369 Contact Activity History

Posted benchmarkandy on 10 January 2014 - 07:44 PM

Unfortunately, this feature doesn't currently exist. I asked our deliverablity manager, who agreed it would be valuable information to have. He's passed the request along to our developers. You can also suggest it in our Feature Request Forum. The most voted on features move to the head of our programmer's queue.


#354 Is it possible to remove 'Report Abuse' link in the footer of the ema...

Posted Igor on 29 October 2013 - 08:41 PM

I was just, told by Benchmark Support, that it is "compulsory" to have the "Report Abuse" link in all Benchmark emails.

Here is my question. How come the "Report Abuse" link is NOT compulsory in the campaigns of all other Email Marketing companies, for whom showing the "Unsubscribe" button in the emails is more than sufficient?


Having this "Report Abuse" link in Benchmark is SO inconvenient, as there will always be one out of 2000 recipients who would hit the "Report Abuse" link, for whatever reason.  This affects the good standing of ALL the 'good' and non-spamy senders, and eventually ALL their recipients!  I do hope, that Benchmark will take this under consideration immediately, before it starts loosing all its clients one-by-one.  It makes so much more sense to just have the "Unsubscribe" option!


#353 Is it possible to remove 'Report Abuse' link in the footer of the ema...

Posted Igor on 29 October 2013 - 03:41 PM

Is it possible to remove 'Report Abuse' link in the footer of the emails? Wouldn't be enough to just have 'Unsubscribe'? Especially, considering that there is a good chance that one out of 2000 recipients may touch the 'Report Abuse' link... even if it happens only accidentally, it ruins your score in the entire email history!  I do like Benchmark and wouldn't want to be forced to switch to another company... But I see emails from other Email Marketing companies, such as Constant Contact, and I never see the 'Report Abuse' links in their emails, only the sufficient enough options 'to unsubscribe'.  Please advise.


#351 Soft Bounces

Posted benchmarkandy on 27 September 2013 - 03:57 PM

Hello SNGA,

Soft bounces usually refer to some temporary issue on the recipients end, such as:

• Full inbox
• Email address temporarily disabled
• Service to busy to accept emails

After a quick check with our Deliverability Manager, he suggested saving the list of bounced AOL contacts and resending the email to that list. If the issue is a temporary one, such as mentioned above, the emails should be delivered.

Otherwise, if you would like to get a more detailed review of the bounces, please contact our support department and provide them with your account username and the name of the campaign that is problematic. They can take a deeper look into the issue and provide you with a more concrete explanation and solution.

I hope this helps!

Andy


#276 Difference between List Size and Emails Sent

Posted CableOrg on 12 March 2013 - 03:06 PM

Thanks for your reply, benchmarkandy - I just sent an email.


#246 Events - sold out tickets

Posted userdk on 21 February 2013 - 04:52 PM

Great, thanks!


#243 Sign up forms for website and social networks

Posted benchmarkandy on 13 February 2013 - 04:04 PM

Alex,

Thanks for the heads up. I will alert our programmers to the bug and have it fixed as soon as possible. Sorry for the inconvenience.

Andy

UPDATE: The bug has been reported. There is a fix that you could utilize immediately, if you'd like. If you're familiar with any of the many great free iframe apps, you can install one on your page and use the code from any signup form you create within your Benchmark account. It does allow for some more flexibility with appearance and will guarantee that it works the way you want it to.


#205 Images in RSS Feeds

Posted benchmarkandy on 07 December 2012 - 06:02 PM

Angela,I will have support look into your account and see what is going on. Are you using WordPress and if so, have you tried our WordPress plugin?

Andy

UPDATE: Support will look into it further, and will be contacting you to gather some more info. We'll get this straightened out!


#191 Benchmark sent my email to a deleted list

Posted Bonnie on 28 November 2012 - 08:40 PM

Yesterday I logged in and uploaded a new list to send to -- one that I had spent a considerable amount of time working on to get fine tuned. While it was uploading, I prepared a mail to send, and when it was ready, I sent it out. To my surprise, when I looked at the stats for the mail, it had only gone to 598 people, rather than the 900+ on the new list I'd just uploaded. With a sinking feeling in my heart, I realized that I had not gone back to Step 2 and specified to Benchmark that it was to send the email to the new list before pressing send. I felt like a total idiot.

Then I realized that instead of telling me that I hadn't specified a list to send to in Step 2, Benchmark just chose a list at random and used it...and the list it chose was a list I had DELETED several weeks ago! I absolutely did not want to send to that list, but it was too late, the damage was done.

I'm pretty unhappy about this. I know the initial mistake was mine, but I would never have expected that your system would use a list that had been deleted! Especially since my account only lets me have 1000 names at a time, I am constantly deleting lists and uploading new ones that are tailored to my mailing.

I don't even want to think about how much money my non-profit lost out on because of this error. Very unhappy.


#175 Changing a Contact's Email Address

Posted CableOrg on 19 September 2012 - 05:21 PM

Andy,

Thanks for the reply. For some reason I did not realize you had replied to this until I manually checked this thread. I just sent support an email regarding the issue as I get it in both Chrome and Firefox.

David


#172 Benchmark Email is getting a facelift!

Posted benchmarkandy on 12 September 2012 - 12:30 PM

If you've been on our site recently, you've probably noticed the little things: a new logo here, a sleek new design element there. But that's just for starters! You see, Benchmark Email is getting a facelift. In the next few weeks, we'll be unveiling a cool, new design, that spans everything - from front page to blog post. We're totally excited, and we can't wait to show you what we're working on. You can find out lots more about our redesign here:

New Benchmark Email Design & Event Feature Coming Soon!


#162 Printing e-mail

Posted benchmarkandy on 27 August 2012 - 07:42 PM

It is possible to print any and all emails created with Benchmark Email. The process varies slightly for Mac and PC, but should be simple either way.

When you are logged into your Benchmark Email account, go to the Emails tab. Select the magnifying glass icon next to the name of the email you would like to print, to view that email campaign. Then, right click on the campaign and print the page.

Posted Image

If the email is already in your inbox, you can open it in it's own window and File > Print.

Hope this helps!

Andy


#13 Free Email Marketing App for the iPhone

Posted benchmarkandy on 09 May 2012 - 09:53 PM

Benchmark Email is thrilled to announce our brand new Free Mobile Email Marketing app for the iPhone. Email marketing on-the-fly, any place, any time. Use the app to view your reports, send emails with easy to use templates and treat your subscribers to video emails. Access your lists from the app or the web, complete and send drafts you started online from the app and even use it on your iPad!

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Find out more about our Free Email Marketing app for the iPhone.


#107 wrap text

Posted Julia on 16 May 2012 - 02:05 PM

Thanks - very helpful.


#101 Reusable Blank Template

Posted Guest on 13 May 2012 - 06:54 AM

Hello Dave!

Benchmark Email offers the ability to access templates that have been created and sent by you. What this means is, so long as you have sent out the template you created to at least one email contact, you can access that template as many times as needed for future mailings.

Here are the steps you'll want to follow:

1. You will need to send out the base template you created to at least one contact. This can be achieved by creating a contact list with just yourself on the list and scheduling the email to be delivered to that list.

2. Once completed, click on "Create New Email" from the My Home tab or click on "Create Email" from the Emails Dashboard.

3. Fill out the information for each step until you get to Step 3.

4. In step 3, you will see a link on the top left of your screen that states "My Email Layouts" (example below):

Posted Image

Click to open the available layouts.

5. Select the desired template and click "Save and Next".

6. Now you are in Step 4 and the template content can be edited and scheduled for delivery.

Hope this helps! Should you have any further questions or require specific help with your account, feel free to contact us by phone, email, or via live chat.