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Difference between List Size and Emails Sent


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#1 CableOrg

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Posted 08 March 2013 - 09:35 PM

Just curious about a discrepancy in numbers.

I have noticed that with the "Email Summary Reports" that the "Total Emails Sent" number is much lower than the used list size. Example: Our LifeOrganizers list has over 20k addresses, but the latest email report has a "Total Emails Sent" of 13,700! I could understand if there was a difference of a few hundred (unsubscribes, bounces, etc) but can you shed some light on a difference of several thousand?
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#2 RSN

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Posted 09 March 2013 - 12:40 AM

This happens a lot, and can happen for multiple reasons. Unsubscribes and bounces  (after 3 bounces) are taken out of the list. Also, Benchmark won't send to email addresses that use domain names, such as info@blahblah.com or admin@yadayada.com. Unfortunately, I wouldn't think you would have 7,000+ emails that fall under this so I'm not exactly sure what seems to be the problem. Just trying to lend a helping hand :)

-Zach

#3 benchmarkandy

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Posted 11 March 2013 - 07:54 PM

We need more information to look into this issue.  Please contact support at (800) 430-4095 ext.2, email support at Support@benchmarkemail.com or hop onto Live Chat.

#4 CableOrg

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Posted 12 March 2013 - 03:06 PM

Thanks for your reply, benchmarkandy - I just sent an email.
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